President, Research and Advisory Services
Saurabh Gupta is president, Research and Advisory Services for HFS Research. He sets the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring that HFS maintains its position as the strongest impact thought leader for business operations and services research. Saurabh oversees HFS' global research function, managing the team of analysts and operations across the US, Europe, and Asia.
He is a recognized thought leader who is passionate about solving business problems and bringing big ideas to life. With more than two decades of experience across client, provider, advisory, and analyst roles, Saurabh brings a uniquely realistic and wide-ranging perspective to industry challenges and opportunities. He has authored more than 200 research reports, is a frequent speaker, and is regularly quoted in industry publications. Saurabh is well-known for spotting disruptive technology trends such as blockchain, Web3, metaverse, cloud, AI, and automation and predicting their implications for different stakeholders through frameworks including OneOffice™ and OneEcosystem™.
Before joining HFS, Saurabh led strategy for Genpact's CFO and transformation services, helped shape the business services strategy for AbbVie, managed Everest Group's global BPS practice, and worked as a techno-functional consultant at Infosys.
He is a mechanical engineer from Delhi College of Engineering and holds an MBA from IIT Bombay. He lives in Chicago with his wife and daughter. Saurabh is a fan of Indian cricket and European soccer.
November 24, 2025 Veltris turns services into software with vertical AI that kills tech debt and unlocks faster, profitable growth.
November 11, 2025 Consulting’s future is AI-powered, orchestrated, and outcome-based, not effort-driven.
October 28, 2025 Enterprise leaders are debating whether agentic AI is hype, hope, or something they can scale across their firms.
October 24, 2025 GCCs have evolved from low-cost back offices to innovation-led, strategic hubs powering global enterprise transformation.
October 13, 2025 TCS steadies performance and bets on AI-led non-linearity, focusing on stability, trust, and measurable client impact.
October 3, 2025 Enterprise growth won’t scale with headcount—Services-as-Software is your path to non-linear, AI-led outcomes.
September 22, 2025 To unpack the how, HFS Research, in partnership with IBM, brought 17 top insurers to a New York boardroom.
September 16, 2025 This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
